ORDERING
CUSTOMERS:
We only supply our products to licensed retailers, wholesalers, online stores, educational institutions or public aquariums. We do not supply end users, hobbyists or collectors.
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INVENTORY LIST:
As volume and variety of products constantly change, we do our absolute best to include all new available variety as soon as they become available to us, however our stock list is updated once a week and can be accessed from our products list as well as emailed to you if you prefer a PDF type of a list.
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PRODUCTS DELIVERY:
All customers will have a tentative invoice and upon order arrival, We will send you an actual invoice reflection all items arriving in your order. All Transshipped live pets orders will be delivered to each store upon arrival. Each store will have their box numbers and contents of each box on final invoice. And upon delivery, each box will have the store name it belongs to. Also direct pick up from the airport is an available option upon request in some instances.
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ORDERING:
Customers can place their orders online, via email or over the phone. We will not know the exact quantity available at the time of placing your live animals order but if the requested items available, we will be glad to get them for you. Also exact coloring or shade of coloring at the time of order or absolute size can not be determined at the time of ordering. We will do everything we can to get you the desired request but please understand that variation in colors is common in all species and sizes will vary within the noted range of each item unless "Free size" is indicated which will mean the approximate size is unknown to us.
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Dry Goods will be delivered or shipped. They will arrive to your location with exact color and size indicated on each item.
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FILL RATE AND SUBSTITUTION (LIVE FISH):
While the ocean is full of fish, the quantities that divers can catch everyday is limited, so please place your order as soon as you can because the earlier you get us your order the better the fill rate will be. Each customer can indicate whether or not some substitution is allowed. If substitution is allowed it will be within the type and species of fish you order. If substitution is disallowed, We will hold off on shipping the order until all your order has been gathered. We will always aim to 100% fill rate but sometimes it very difficult to achieve specially with no substitution desired.
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QUALITY PROMISE AND DEAD ON ARRIVAL:
Our quality promise to all customers is that the aquatic life will arrive
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Healthy.
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Free of known disease.
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Free of blemishes.
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Free of known hitch hikers.
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Treated prophylactically for common diseases.
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Strong and fit to handle transportation and acclimation.
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Arrive to your location %100 healthy and live.
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Legal to sell at your location.
If any of your Live pets arrives dead we will do everything we can to assist you. Our DOA policy as follow
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Live arrival guarantee effective for 24 hours after delivery or pick up.
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All DOA claims must be accompanied by pictures of the deceased animal(s).
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Customer is responsible for the first 15% of livestock value.
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No refund on freight cost in any DOA claims.
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All due credits will be applied to your account for use on next order.
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Any flight or carrier delays are not the responsibility of Quality Marine Life.
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Failure to accept delivery or pick up your boxes will void DOA guarantee.
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TERMS OF PAYMENT:
Quality Marine Life requires prepayment on all orders before processing. Payment accepted through bank transfer, credit cards or PayPal. Customers are responsible for any fees imposed by any of those institutions. Prepayment will be based on the tentative invoice and adjustments will be made upon receiving the final invoice. If any amount due to the customer, will be refund you original payment method or credit your account (Whichever is found suitable by Quality Marine Life). If customer owe us any amount, will need to be collected before delivery or pick up.
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